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Cablevision Offers Sandy Credits

The cable operator, other providers, will lower bills for customers without power.

Cablevision Systems Corp. said that it was offering credits to customers unable to access their Optimum service.

Cablevision was joined by Verizon's FiOS and other cable giants in lowering bills in the wake of Hurricane Sandy, which knocked power out for millions in the New York metropolitan area.

"Many of our customers have been severely impacted by Hurricane Sandy," Kristin Dolan, Cablevision’s senior executive vice president of product management and marketing, said in a statement. "In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."

Of the 1.3 million Cablevision subscribers without power, about 450,000 were on Long Island. Another 600,000 were in New Jersey.

FiOS, DirecTV and Dish Network have all implemented similar policies for their customers.

Verizon said it would replace damaged or missing equipment at no cost to the customer.

For more information on how to contact Cablevision, visit their Optimum website.

Verizon customers should visit their support page.

Armstead Mealy November 04, 2012 at 04:28 PM
I'm surprised Cable Vision has 1.3 million customers left !
Keith Kaplan November 05, 2012 at 07:45 PM
They know very well who was watching and when. Why do WE need to call in for a credit? Just give it, like Netflix does.

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