UPDATE: PSE&G Misses Target, Most Remain Without Power in Ridgewood

The utility said it expected total restoration in Ridgewood on Saturday and the target has now been pushed back to Monday. Glen Rock also has a new target.

Public Service said they expected 100 percent of Ridgewood customers to have power by Sunday, a claim met with heavy skepticism from local officials. By Sunday, more than 6,000 ratepayers in Ridgewood are still without relief.

According to a new work schedule released by the governor's office just before Sunday morning, 66 percent of Ridgewood's 10,255 customers remain in the dark.

PSE&G says in the document it should have around 3,059 customers back up by the end of Sunday and the remaining 3,399 fully restored by end of day Monday.

In a statement accompanying the work schedule, PSE&G said they're primarily focused on prioritizing repairs to get the largest amount of customers up first.

"While the boxes marked with an "x" indicate that there will be significant activity and progress made in specific towns, it does not guarantee that every customer's service will be restored," the utility said. "It should be regarded as a guide. This storm event and our work to assess, repair and restore power is a fluid situation. Plans may change and resources may be redirected given unexpected damage and conditions."

The posted work schedule shows 80 percent of Glen Rock's 4,573 households are without power; none are expected to see restoration on Sunday. PSE&G claims about 1,650 are expected back up on Monday and another 1,850 on Tuesday.

PSE&G workers were out with borough DPW employees de-electrifying lines on Saturday to clear trees and restore circuits.

The PSE&G work schedule has been made available to the public after Governor Chris Christie on Saturday heaped heavy criticism on the state's utilities, saying they lacked transparency and accountability.

Ridgewood Mayor Paul Aronsohn couldn't agree more.

He and many village residents have reached their boiling point, he said.

"PSE&G's slow, often confused response to our repeated requests has been outrageously bad and completely inexcusable," Aronsohn told Patch prior to the release of the new work schedule. He called the Saturday restoration projection "overly-optimistic" and "unrealistic."

Only Teaneck, Hackensack, Fair Lawn and Fort Lee have more PSE&G customers without power in Bergen County than Ridgewood, according to the latest workforce schedule.

This report was last updated at 12:37 p.m. Sunday to include PSE&G's statement.

Have a question or news tip? Contact editor James Kleimann at James.Kleimann@patch.com, or find us on Facebook and Twitter. For news straight to your inbox every morning, sign up for our daily newsletter.

denise November 04, 2012 at 05:59 PM
It is disgraceful that our mayor and counsel are not giving enough information on a much much more frequent basis. Todays statement of "working closely with pseg" and then not aligning with a consistant date is unexcusable.
dara brown November 04, 2012 at 06:05 PM
Mathew Amos do us a favor and move out of New Jersey-better yet..out of the country,. Maybe PSEG can get you a transfer from your job as their internet mouthpiece. Nobody gives a crap what you have to say with your moronic posts. Whats the matter you whined about my post so it was removed? Not touchy-feely enough for you cupcake?
Jersey grandma November 04, 2012 at 06:07 PM
The mayors have been telling PSEG daily how bad it is, but the C ompanyhas vastly underestimated the severity of the problems in northwest Bergen. They need to direct more resources here ASAP. Indoor temps are down to 50 degrees and colder tonight. Also, they have not even started to restore the glen rock high school area....what happened to christie's "schools are a priority"?
GR November 04, 2012 at 06:12 PM
I got your post removed.
James Kleimann November 04, 2012 at 06:18 PM
The name-calling in these threads needs to stop. You're all frustrated, I get that. But at least have some decorum. It's childish and totally inappropriate.
dara brown November 04, 2012 at 06:54 PM
@GR . Its very evident that you are a mouthpiece for PSEG as well, defending their inaction with nothing to add. Typical keyboard warrior looking to pick a fight from the safety of their bedroom in mommy's basement.
AnnDickinson November 04, 2012 at 07:41 PM
What would our parents' generation be saying now? They knew how to suck it up. Do you think those who survived the blitz would be carrying on like this? Let's try to be constructive and think about the next time- and there will be a next time- what can we all do to prevent these situations or empower ourselves to survive them better? I agree with the poster who suggested that PSEG identify which lines are safe- then at least we could begin to get tree work done on our own.
Glad I Moved November 04, 2012 at 08:22 PM
Like your comment, Ridgewood'ers think they are privileged, wake up
Glad I Moved November 04, 2012 at 08:22 PM
So stay there
Glad I Moved November 04, 2012 at 08:24 PM
Move, I did!
Jennifer November 04, 2012 at 08:35 PM
Ann - I have a related question. Maybe someone here knows the answer. We can put a man on the moon 40+ years ago, but we can't have some sort of volt-meter equipment that a town could use to safely identify if a power line is live or not? Lots of DPW and private tree guys ready to do work if the live wires could be identified. Why hasn't this continual issue been resolved? It comes up every storm. BTW - Guys at the recycling center have been super-helpful! Thumbs up for working extra hard to help us get back on our feet!
JB November 04, 2012 at 09:55 PM
Well it appears that there are many angry people without power and heat but certainly enough charge to get their point of view posted here. So it seems that someone thinks the utility workers are working hard to get things up and going ,that you are shill for PSEG? You cannot simply have a differing position. A childish response. Sorry, the whiners are embarrassing...yes it is cold and it is uncomfortable. However, to complain SO MUCH when there are folks living in shelters, folks planning the funerals of loved ones and people trying to figure out, "What next?" is over-the-top. Step away from your keyboard. See if there is anything, you can do to help someone else. Seriously, enough is enough. Good luck and I hope your only complaint is that you needed extra socks and sweaters.
Brendan November 04, 2012 at 11:04 PM
Yeah let's keep voting democratic and protect those unions that the important thing here. Crews from all over us including Alabama have been turned away because they are non union
Denise November 04, 2012 at 11:39 PM
JB - I'm not a shill for PSE&G. Most of my family members in the area lost power, and half of them are still without power. I am just a reasonable person who understands the magnitude of the problem.
JB November 05, 2012 at 12:46 AM
Denise...reread what I wrote. It was a reaction to some other commenters pouncing on people with opinions that are different then their's. Clearly I think the situation is unprecedented. I know the utility workers are doing everything they can. I am not on the antiPSEG bandwagon commenting here. Good luck to you and your family.
Matthew Amos November 05, 2012 at 12:55 AM
Dara you have now proved your credibility with your name calling and bullying. You need to shut your mouth and realize that you were hardly effected by this devastating storm. I am not complaining in the least but I am a business owner in this town and have lost a weeks worth of business, that in turn means $50k out of my pocket and the pocket of my employees, do you hear me complaining? I don't think so. I took my family to walmart first thing this morning bought $2500 worth of food and supplies and went down the shore to he relief efforts. I am ashamed to say that we live in the same neighborhood and state. Act like a human being and have a little compassion for others.
paul smith November 05, 2012 at 01:06 AM
he did refute it- that report about the alabama workers was debunked- the union also chimed in that this was not true- http://www.nj.com/news/index.ssf/2012/11/union_official_denies_non-unio.html
Ridgewoodboy November 05, 2012 at 01:35 AM
You people make me sick pseg workers have been working around the clock and one of them got Eletricuted really and died on scene and was then resuscitated also many of these pseg workers also lost power and left there families home to deal with it so they can help you out
O'Briens November 05, 2012 at 01:37 AM
It is good to see the name calling has decreased. We can get back to the question of communication to the public. Does any one in Ridgewood, (mayor, oem, police..) know how many trees are still down and the source of not having power? Does any one in Ridgewood, know of a schedule to remove these trees to return power? PSEG says half will have restoration today , half tomorrow. Their estimates have been inaccurate before. Are they accurate today?
Ridgewoodboy November 05, 2012 at 01:53 AM
Hey Dara why don't you turnoff your gas fireplace and take a drive around town and you'll see all the electric companies from other states working in town I counted over ten crews so far
VKC November 05, 2012 at 02:09 AM
Thanks for the explanation Denise! to be honest, I was using the Gov. Christie timeline (7-10 days), then I heard that PSE&G was in Rdigewood and got most of west Glen Ave and Valley Hospital powered up, I was looking for people to thank but haven't seen anyone. The PSE&G gives the bogus timeline. I didn't mean sound anti-union I honestly didn't know their role. PSE&G shouldn't put their people in that position, if anything give them information to tell a timeline (or the timeline they've been given). I don't know that people are ungrateful though, it's not seeing linemen (I haven't anyway), seeing DPW workers asking for help and hearing "stuff" from PSE&G. Now there are reports of winter weather with more high winds Praying that we all get through this
dara brown November 05, 2012 at 02:55 AM
@Matthew Amos you sure are a big mouth jerk with your nasty comments and name calling. Look at yourself in the mirror for the definition of zero credibility! Why don't you tell us what business you own so we can send a box of tissues for you to wipe your tears. And with your arrogant posts, I'll make sure my friends avoid your business. All your incessant whining is really quite boring. Attitudes of so called 'business' people like you cause long time residents to shop at the malls instead of local downtowns.
dara brown November 05, 2012 at 02:58 AM
@Ridgewoodboy, I have not seen a single out of state electric company in town. If you see those crews you might direct them to the areas of town that have no lights on and wires all over the ground. Gas fireplace? WTF?
Denise November 05, 2012 at 03:22 AM
Good Luck to you too JB. I hope you have power :-) These really are unbelievable times. I can't even fathom the loss of people's homes down at the shore. It is incredible the destruction that mother nature can bring, right? I hope that this storm is not a foreshadowing of worse and worse storms in the future.
Jen November 05, 2012 at 08:04 PM
Why dont we all have our own power companies like Park Ridge does? This is absurd.
Adrian Tofek November 05, 2012 at 10:53 PM
I don't need power ... ;) ///// I have candles and now studying for tomorows test ;) ..... PSE&G take your time ;) what's the point of rushing ?? .. at least now we can see more people walking on the streets and in parks or even just chilling outside rather then doing same shit everyday. Internet ,tv,work,eat,sleep,internet,tv, lol Anyway I am sure that those people that were withoeut power for more than 6 days learned something from it ... I hope all of you will get power soon .. and god bless those that lost their homes or loved ones due to Sandy ... One more think ... Let's hope that this upcoming storm won't be serious ;)
VKC November 05, 2012 at 11:24 PM
I really hope this upcoming storm doesn't knock out the newly restored power, anywhere. Would hate to restart the 7-10 countdown, i.e. 14 - 20 days in freezing temps. I fear for the elderly and ill.
VKC November 06, 2012 at 01:13 AM
The following is from the PSE&G website, I think this information should have given up front (if it was and I missed it, my apoligies to PSE&G) Q. Why don’t I see anyone working on this? A. We have to fix the transmission and substation issues first, or no power will flow to the circuits that serve you. Much of the work that goes into getting your power back is done out of sight. We have unprecedented amounts of tree damage that caused many circuit faults. Once we have transmission and substations restored, we prioritize jobs that involve critical infrastructure (such as hospitals and police stations) and those that have the most number of customers affected. With damage this severe, it is taking time but we are working our way through that process. Q. Why don’t you know when my power will be back? A. Under normal circumstances we know how long it takes to respond to reports of problems and restore service. This is not your average storm. Hurricane Sandy has caused twice the damage as Hurricane Irene. This means that even assessing the damage is slow, with new information constantly filling in the picture of the conditions that need to be addressed. We’ve also continued to bring additional out-of-state crews to help, and move them around to the areas they are needed most.
J.D. Luke November 06, 2012 at 11:19 AM
Sadly, James, you're a lonely voice in the wilderness, calling for a level of civility that seems beyond the reach of some of the posters here. Frankly it makes me a bit sick to my stomach to read some of this stuff. We've got real issues that need solving and instead people put time and effort into making up nonsense and then arguing about it.
Gregory Farrell November 08, 2012 at 04:02 PM
I have seen at least 6-10 crews and trucks from Duke Energy in the Willard School area - thank goodness. Not to many from PSE&G, though. At least three new poles are now up awaiting transfer of the wires from the poles knocked down. Personally, I think the whole Union thing was a bunch of BS.


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