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Village Releases Update on Power Restoration

South Orange residents are on Day 10 without power

PSE&G and Power Restoration Update

The Village understands the incredible frustration felt by each of you still awaiting the restoration of your power. Village officials have been in constant contact with PSE&G, many times a day, to receive updates and progress reports, to report continuing outages or outages that have erroneously been reported as restored, and to strongly advocate for our residents and restore our power as soon as possible. 

Despite those efforts, every local government is ultimately still entirely dependent on PSE&G both as to repairs and restorations, as well as for information, as many of our neighbors facing similar challenges are. We have enlisted the support of our elected State Representatives, Assemblywoman Jasey and Assemblyman McKeon, as well as Senator Codey, Essex County Executive Joseph DiVincenzo, Assemblyman Chivukula (Assembly Telecommunications and Utilities Chair) and the Office of the Governor. Village officials have been in daily communication with these offices, and local officials in other towns with similar frustrations, who continue to advocate on our behalf. Wednesday morning the Village President met with Essex County mayors and state representatives and strongly voiced the complete frustration with what the Village views as totally unsatisfactory communication practices throughout this storm.  These concerns were expressed directly to Ralph Izzo, CEO of PSE&G, in addition to the PSE&G government affairs representatives present. We are committed to pursuing these grievances with the Board of Public Utilities, which regulates PSE&G, through legislative channels as well as the Office of the Governor, to compel improvements to PSE&G's responsiveness and transparency.

In an effort to provide as much information as possible to our residents, we continue to publicize the PSE&G reports and restoration estimates and numbers to the community. However, we cannot vouch for the accuracy of these numbers and indeed have found many of them to be inaccurate or not up to date. As of Wednesday morning, the Village has been assured by PSE&G, which is confirmed as accurate, that individual line restorations have begun in South Orange and are told that restorations will be complete by Friday, though the Village cannot guarantee the accuracy of that timeline. We appreciate and ask for your continued feedback as to outages so we can hold PSE&G accountable for the restorations they report to us. Like you, we - and many other municipal officials we have been in contact with - are frustrated by what appears to be constantly moving targets and changing and inconsistent reports from PSE&G about restoration timelines and, as mentioned, we are taking all available action to hold PSE&G accountable and get power to SO residents as soon as possible. We will continue to post any updates and information received from PSE&G online here.

We appreciate all of your patience and the great spirit of community demonstrated in South Orange with neighbors helping neighbors, and will continue to advocate and fight for our residents until we feel our - and our neighbors in other municipalities - concerns are heard and action taken by PSE&G and the State of New Jersey to ensure this does not happen again.

Ensure you report your outage directly to PSE&G, and you can send any additional information toemergencymanagement@southorange.org

stephanie November 08, 2012 at 09:19 PM
Merle Benny, the problem is not the people who are restoring power, they are hardworking no doubt. It is the mismanagement of PSEG and lack of leadership in our town to get the job done. I do feel blessed to have my house and glad that the worst i have to deal with is loss of power, but when the rest of NJ seems to have their power back and we will have over 40% of our town without 11 days after the storm, it seems completely infuriating. You seem to have your power back, so this is not a problem for you. I don't know when you got it back, but the fact is you have it and I don't. I cannot take the worthless updates we get. i need real answers, a real date of restoration, and some accountability. I'm not saying Alex Torpey and his associates are not fighting for us, but if they are just fighting and get no results, it means nothing to me and where my taxpayer dollars go. Why is South orange placed on the bottom of the priority list? Why does PSEG overpromise and underdeliver? Officials keep saying they will hold PSEG accountable, but how? Why is this the 3rd storm in 16 months and nothings changed? In any other business world, if a company does not provide a service they would be out of business. But we are powerless (no pun intended) to do anything. I will continue to have to pay a company for a service they don't provide. That's the problem.
ken majmudar November 09, 2012 at 04:17 AM
power came back a few hours ago in the area west of ridgewood road including north wyoming and newstead. Thanks to the utility linemen from all over the country. I believe we in south orange need a detailed post mortem study to see why it took 10 days and why we were in the last 5% to be restored and what steps can be taken to avoid a repeat in the future
David Jones November 09, 2012 at 01:06 PM
"I cannot take the worthless updates we get" Ditto. It gets real old real fast when each and every "update" and "restoration plan" gets blown out of the water the next day. For the last 3 days I have called PSEG to tell them that our block and surrounding area don't have power, even though the automated system seems to think that we've been restored.
David Jones November 09, 2012 at 03:34 PM
The new daily PSE&G workplan is out, it shows that they plan on reducing the number of outages in South Orange from 2078 to 1870 today. Of course, yesterdays workplan showed a planned reduction from 2092 to 1129. So instead of a reduction of 963, they had a reduction of . . . 14. And I'm supposed to believe today's plan why, exactly?
T Sturtz November 10, 2012 at 12:56 AM
Actually, I got my power back only yesterday. But appreciate your post and all the others in response to mine.

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