Rockland Coaches President Says Firm "Dropped The Ball" During Blizzard, Promises Improvements
Company did not communicate with its riders, had one person answering phones
Pretend for a minute that you're one of the thousands of people who depend on a commuter bus company to get you from Bergen County to Manhattan every day. Now let's say that a brutal blizzard has just walloped your town, burying cars under two feet of snow and crippling travel in an entire region. You'd think that the bus company to which you pay thousands of dollars every year might give you the faintest hint of whether their buses are running on time. Or at all. Think again if you're a Rockland Coaches customer. The president of the Westwood firm was blunt in his critique of his bus line Thursday, admitting that the company "dropped the ball" in customer communications during and after the storm. Updates from the company were non-…
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